Terms & Conditions
Last updated: 19 September 2026
Please read these Terms & Conditions ("Terms") carefully before booking or using any service offered through villasa.co and book.villasa.co (together, the "Site"). By making a booking, you agree to be bound by these Terms.
1. About Us
The Site is operated by Villasa ("Villasa", "we", "us", "our"), which arranges short-term villa accommodation in Bali, Indonesia.
Contact: info@prefahb.com Registered address: Jl. Raya Kengetan, Singapadu Kaler, Kec. Sukawati, Kabupaten Ubud, Gianyar, Bali 80571, Indonesia
2. Bookings
2.1 Making a booking. When you select dates and submit a booking request, you are making an offer to book. A binding agreement is formed only when we confirm your booking in writing (by email) and payment has been received.
2.2 Availability holds. Selected dates are held for a limited period while you complete payment. If payment is not completed within that period, the hold expires and the dates are released. We cannot guarantee availability after a hold expires, even if you later complete payment. Where payment is received after the dates are no longer available, we will refund you in full.
2.3 Accuracy of information. You must provide accurate guest details, contact information, and the correct number of occupants. Exceeding the stated occupancy without prior written approval may result in additional charges or refusal of entry.
2.4 Minimum age. The lead guest must be at least 18 years old and present at the property for the duration of the stay.
3. Rates and Payment
3.1 Rates. Rates are quoted per night in the currency displayed at checkout and vary by date, season, and length of stay. The total shown at checkout is the amount payable.
3.2 Taxes and fees. Applicable taxes, service charges, and any government levies are included or itemised at checkout as indicated.
3.3 Payment processing. Payments are processed by our third-party payment provider. We do not store your full card details. Your payment is subject to the provider's own terms.
3.4 Failed or reversed payments. If a payment fails, is reversed, or is charged back without a valid basis, we reserve the right to cancel the booking and recover any costs incurred.
4. Damage Waiver
4.1 What it is. Each booking includes a non-refundable damage waiver fee, shown separately at checkout. The waiver replaces a traditional refundable security deposit.
4.2 What it covers. The waiver covers accidental damage to the property or its contents, up to the coverage limit stated at the time of booking, provided the damage is reported to us before check-out.
4.3 What it does not cover. The waiver does not cover:
- damage caused intentionally, recklessly, or through gross negligence;
- damage arising from breach of the house rules, including unauthorised events, parties, or occupancy above the stated limit;
- theft or removal of items from the property;
- damage caused by pets where pets were not authorised;
- damage that is not reported before check-out;
- any amount above the stated coverage limit.
4.4 Amounts not covered. Where damage falls outside the waiver or exceeds the coverage limit, you remain liable for the full cost of repair or replacement, and we may invoice you for that amount after your stay.
4.5 Not insurance. The damage waiver is not an insurance product and does not cover your personal belongings, personal injury, or travel disruption. We recommend you obtain your own travel insurance.
5. Cancellations and Changes
5.1 Cancellation by you. Cancellation terms depend on the rate and property booked and are shown at the time of booking. Unless stated otherwise:
- cancellation 30 days or more before check-in: refund of amounts paid, less the damage waiver fee and any non-refundable charges;
- cancellation 14 to 29 days before check-in: 50% of the accommodation total is refundable;
- cancellation fewer than 14 days before check-in: no refund.
5.2 Cancellation by us. In the unlikely event that we must cancel your booking, we will offer comparable alternative accommodation where possible, or refund all amounts paid in full. Our liability in these circumstances is limited to the amount you have paid.
5.3 Changes. Requests to change dates are subject to availability and any rate difference. We will do our best to accommodate changes but cannot guarantee them.
5.4 No-show. Failure to arrive without notice is treated as a cancellation with no refund.
6. Check-in, Check-out, and House Rules
6.1 Times. Check-in and check-out times are specified in your booking confirmation. Early check-in and late check-out are subject to availability and may incur a fee.
6.2 House rules. You and your guests must comply with the house rules provided with your confirmation, including rules on noise, visitors, smoking, pets, and events. Bali is a residential community and quiet hours apply.
6.3 Parties and events. Parties and events are not permitted without our prior written consent.
6.4 Right to refuse or terminate. We may refuse entry or require guests to leave, without refund, where there is a serious or repeated breach of these Terms or the house rules, or where the safety of guests, staff, neighbours, or the property is at risk.
7. Your Responsibilities
You agree to:
- treat the property and its contents with reasonable care;
- report any damage, fault, or safety concern to us promptly;
- supervise children at all times, particularly around pools and water features;
- not use the property for any unlawful purpose;
- comply with Indonesian law and local regulations, including immigration and visa requirements applicable to you.
8. Liability
8.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.
8.2 Subject to clause 8.1, we are not liable for:
- loss, theft, or damage to your personal belongings;
- personal injury arising from your own use of facilities, including swimming pools;
- interruption to utilities, internet, or services caused by matters outside our reasonable control;
- events beyond our reasonable control, including natural disasters, volcanic activity, extreme weather, civil unrest, epidemics, and government action.
8.3 Subject to clause 8.1, our total liability arising from a booking is limited to the total amount you paid for that booking.
9. Complaints
If something is not right during your stay, please tell us immediately so we have the opportunity to resolve it. Complaints raised only after check-out significantly limit what we are able to do.
10. Privacy
Our handling of your personal data is described in our Privacy Policy at info@.
11. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your booking is the version that applies to that booking.
12. Governing Law
These Terms are governed by the laws of the Republic of Indonesia. Disputes will be subject to the jurisdiction of the courts of Indonesia, without prejudice to any mandatory consumer protections available to you in your country of residence.
13. Contact
Questions about these Terms:
Email: info@prefahb.com Address: Jl. Raya Kengetan, Singapadu Kaler, Kec. Sukawati, Kabupaten Ubud, Gianyar, Bali 80571, Indonesia